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          1. You are here:Home > Support > Service Concept
            ●  Target
                Touched every customer
                Customer degree of satisfaction more than 90%
             
            ●  Mission
                Keep customer accept the production, service also including service staff, all of them are the best in the automation equipment of coal mine industry
                Provide the superior services to our customers and establish long-term relationships which keep them away from competitors. 
                Provide the superior services to our customers and establish long-term relationships which keep them away from competitors. 
                To promote market share and profit growth through excellent service 
             
            ●  Requirement
                Time: before the time that customer are required 
                Quality: highly satisfactory 
                Influenced customers through professional services 
                Prevent twice service on the same problem 
             
            ●  Service criteria:
               Time requirement: 
                         reached within one hour from local office 
                         Reached within 24 hour from headquarter
                         Reached within 15 minutes from Shendong office 

               Quality requirement: customers are very satisfied

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